Cara recently wrote about the “vibe” she felt at a San Francisco yarn store, ImagiKnit, which is highly touted as a great yarn store. I’ve never been there and can’t comment on the vibes - I’d love to check it out if but it’s not mass-transit friendly - however, I’ve felt that vibe at other yarn stores and it’s very disconcerting and rather sad.
In fact, I’ve written about the vibe at Stash!, which is in Albany (near Berkeley) a couple of times, and am sad to report that I still find it to be a really uncomfortable store. If my hairdresser wasn’t across the street it would not rate another visit!
Stash! has a lovely and large assortment of yarn which tends toward Rowan and other high-end yarns. Unfortunately, there doesn’t seem to be any rhyme or reason to how yarn is displayed – not by color, gauge, manufacturer, fiber or anything else that was apparent to me. The store is messy and there are boxes of yarn blocking some of the shelves in the back. It’s an uncomfortable place.
This Saturday there were fewer knitters than when I’ve visited before, so it was possible to actually get to the books, but they were an unfriendly and clique-y group, and actually made fun of my request for the new Knitters Magazine! Another group of 3 knitters had taken over both the center tables and were eating salads on tables piled with yarn for sale. One was winding yarn between bites. They were blocking access to some of the shelves and were not particularly gracious when I wanted to browse and asked them if I could get past. (One muttered that I should go around, but she was squarely blocking the area I wanted to look at!)
I was in the store for almost 20 minutes before anyone acknowledged me. I’d decided to give Stash! another chance because they had the yarn I wanted on display 3 months ago. This time, there was none displayed on shelves, but the sales clerk was able to find bags of the yarn stuffed into a cabinet, and she cleared a corner on one of the tables for my use in choosing a color.
It was a semi-successful visit – I did find the yarn I wanted in a color I love - but Stash will not have a place on my usual yarn store rotation.
Good vibes versus bad vibes – I wish there was an outward way to tell which way a particular store would seem. The yarn stores themselves don’t look that different – seating areas for knitters are standard, as is a large selection different yarns.
There’s a sort of LYS to me – Uncommon Threads, which is highly rated. I visited once early in my knitting life, and I’ve never returned. At the time I thought I was insecure about my knitting ability and that’s why the vibe was bad, but now I realize it wasn’t me.
The vibe was uncomfortable, and became almost hostile when the proprietor and knitters around the table made it clear that I was a heretic not to be encouraged because I wanted to substitute yarns in a project! She was “unable” to help me choose yarn for a pattern I wanted to purchase because of my desire to substitute yarn, and didn’t make a sale to me that day.**
Contrast this to Straw Into Gold (which no longer exists as a storefront but lives on in Crystal Palace Yarn). At the time I didn’t realize the comfortable feeling, almost like coming home, wasn’t universal for yarn stores!
I first visited there (about 15 years ago) to find yarns needed for a VK project. I’d been unable to find the designated yarns because they were discontinued and the company defunct. I hoped Straw Into Gold might have the yarn, which they didn’t, but they were happy to explain to me that I could substitute for 7 yarns of different fibers and gauges – did I mention this was my 2nd ever knitting project? – and that my project would be just fine! They checked my pattern and asked about color preferences, then ran around the store collecting an enormous pile of yarns to look at and choose from. They offered advice and encouragement and it was wonderfully empowering.

This was the end result. I love the sweater and will make another someday. It was fun, it was a learning experience, and it made me a loyal customer for as long as the store existed!
ArtFibers is also full of good vibes. The staff is pleasant but not bothersome, the yarns are lovely and well-displayed, and the store is comfortable but not messy. Perhaps the biggest issue I have with ArtFibers is that it’s within walking distance of my office!
Bear in mind that these are my opinions and my feelings, and this is my blog. Your feelings and opinions may be completely different; feel free to express yourself on your own blog or (nicely) in the comments. If you are the owner or manager of one of the stores with bad vibes, take a moment to think about what’s been said, and perhaps try to change it if you’re bothered that knitters feel unwelcome or uncomfortable in your store. I’d like nothing better than to feel good welcoming vibes at all yarn stores!
** At that time I had NO stash – not even for one project. The pattern called for cotton yarn and I wanted to knit it in wool. I don’t know (and don’t want to know) how much money I’ve spent on yarn and patterns (in stores and on-line) in the ensuing 12 or so years. I do know that not one cent has been spent in that store. On the other hand, Straw Into Gold purchases are well-represented in my stash, and I use Crystal Palace yarns whenever I can.